Privacy policy

Last Updated: September 16, 2026

At Feebli (“Feebli”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

By using feebli.com, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Feebli, we may collect information such as:

Information You Provide Directly

• Full name

• Phone number

• Email address

• Delivery and billing address

• Order details

• Product preferences

• Information provided through customer support

• Information you voluntarily provide in messages, reviews, feedback, or inquiries

We only request information that is reasonably necessary to provide our products and services.

Order and Transaction Information

When you purchase from us, we may collect information relating to products ordered, order value, delivery information, payment status, transaction reference or confirmation, and return, replacement, refund, or customer-service history.

Where payments are processed through a third-party payment provider, payment information may be handled directly by that provider according to its own privacy policy and security procedures.

Feebli does not need to retain complete payment card details for ordinary order processing.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, operating system, pages visited, website interactions, approximate location information, referring website, date and time of visits, and technical or diagnostic information.

This information may be used to help us operate, secure, maintain, and improve our website.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders

• Arrange delivery of products

• Contact you regarding your order

• Respond to customer-service requests

• Process returns, replacements, and refunds

• Maintain transaction and business records

• Improve our website, products, and services

• Understand website usage and customer preferences

• Prevent fraud, misuse, or unauthorized activity

• Maintain website security

• Communicate important service-related information

• Send marketing communications where permitted and where appropriate

• Comply with applicable legal or regulatory requirements

We do not use your information for purposes unrelated to our business activities unless permitted or required by applicable law.

3. Marketing Communications

If you choose to receive promotional communications from Feebli, we may contact you through email, SMS, WhatsApp, or other communication methods you have provided.

Marketing communications may include information about new products, offers, promotions, discounts, product updates, and Feebli announcements.

You may request to stop receiving promotional communications at any time.

Please note that even if you opt out of marketing communications, we may still contact you where necessary regarding an existing order, payment, delivery, return, refund, account, security matter, or other service-related issue.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information and understand how visitors use the website.

We may use cookies for purposes such as:

• Keeping the website functioning properly

• Remembering preferences

• Understanding website traffic

• Improving website performance

• Measuring marketing and advertising performance

• Providing a better shopping experience

Some cookies may be placed by third-party services that help us operate or analyze our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

5. Third-Party Service Providers

To operate our business, we may work with trusted third-party service providers involved in website hosting, e-commerce infrastructure, payment processing, order fulfillment, courier and delivery services, customer communication, website analytics, marketing and advertising, and technical support.

These providers may receive information only to the extent reasonably necessary to perform services on our behalf.

Third-party providers may have their own privacy policies and security practices.

6. Sharing of Information

We do not sell your personal information as a standalone product.

We may share relevant information when reasonably necessary to operate Feebli, including with:

• Delivery and courier partners

• Payment processors

• Website and technology providers

• Customer-service providers

• Marketing or analytics service providers

• Professional advisers where necessary

• Government authorities or law-enforcement agencies where required by applicable law

We only seek to share information that is reasonably relevant to the particular purpose.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud or misuse, and meeting legal, accounting, or regulatory requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Children's Privacy

Feebli products may be purchased for infants and children; however, our website and online services are intended to be used by adults.

We do not knowingly request or intentionally collect personal information directly from children for account creation or independent purchases.

If you believe that a child has provided personal information to us directly, please contact us so that we can review the matter and take appropriate steps where necessary.

10. Links to Other Websites

Our website may contain links to third-party websites, social-media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website you choose to visit.

11. Your Privacy Choices

Depending on applicable law and the circumstances, you may contact us regarding your personal information and request:

• Information about the personal information we hold about you

• Correction of inaccurate information

• Updates to your contact information

• Withdrawal of consent where applicable

• Opt-out from promotional communications

• Other privacy-related assistance

Certain information may need to be retained where required for legitimate business, legal, accounting, security, or regulatory purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable requirements.

When we make changes, the updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us:

Feebli

Email: info@feebli.com

Phone / WhatsApp: +92 345 2274424

Location: Karachi, Pakistan

We will make reasonable efforts to review and respond to privacy-related inquiries.